privacy-policy

Introduction

Haven Hills (“Haven Hills,” “we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and disclose information when you use our website, services, and SMS text messaging. By using our services or opting in to SMS, you agree to this policy.

What Personal Information We Collect

Contact information: name, phone number, email address, postal address.
Service information: appointments, requests, communications, preferences.
Technical information: IP address, device/browser type, pages visited, and similar analytics data.
SMS program data: your opt-in/opt-out status, timestamped consent records, and message logs as required for compliance.

How We Use Personal Information

Provide and improve our services, support, scheduling, and communications.
Send confirmations, reminders, updates, educational content, and (if opted in) SMS messages.
Maintain security, prevent fraud, and comply with legal obligations.
Analyze site usage to enhance user experience.

How & With Whom We Share Information

Service providers: trusted vendors (e.g., website hosting, analytics, SMS platform).
Legal compliance: when required by law, regulation, subpoena, or court order.
Aggregated analytics: de-identified insights that do not identify you personally.

Important: SMS consent is not shared with third parties or affiliates.

SMS Terms & Conditions

You may receive transactional, informational, or promotional texts related to our services, scheduling, reminders, alerts, and educational resources.

Opt-In Consent: You must voluntarily provide your mobile number and affirm consent (e.g., checking an unchecked box on a form or texting a keyword). Consent language will always identify Haven Hills, describe message types, include STOP/HELP instructions, disclose that message/data rates may apply, and note that frequency varies.

Opt-Out (STOP): You can opt out at any time by replying STOP. You will receive a confirmation message and will no longer receive SMS unless you opt in again.

Help: Reply HELP for assistance, or contact us at Hello@HHemf.com or +1 615-952-1129.

Message & Data Rates; Frequency: Your carrier’s standard message and data rates may apply. Message frequency varies by program and your interactions.

Delivery Disclaimer: SMS delivery depends on your mobile carrier and network conditions, which are beyond our control.

Data Security & Retention

We use reasonable safeguards to protect personal information.
We retain information only as long as necessary for the purposes described or as required by law.
No method of transmission or storage is 100% secure.

Your Rights & Choices

Request access to, correction of, or deletion of your personal information.
Change communication preferences, including opting out of SMS at any time by replying STOP.

Contact: Hello@HHemf.com • +1 615-952-1129